State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kerri Rehm
November 1, 2024
5
out of
5
rating by Kerri Rehm
"Nichole is great, along with the entire staff. Always making sure you have the best coverage for your personal needs while still getting the most discounts offered."
We responded:
"Kerri, I'm thrilled to hear about your 20-year journey with us! Connor is fantastic at finding discounts and keeping rates affordable. We're grateful for your loyalty and look forward to serving you for many more years to come! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Mark Messa
October 21, 2024
5
out of
5
rating by Mark Messa
"Very professional and easy to deal with. Willing to get their customers the best deals for what they can afford."
We responded:
"Mark, thank you for your wonderful review! I'm glad you found our team professional and easy to work with. We're always committed to helping our customers find the best deals within their budget. If you need any further assistance, feel free to reach out anytime. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Shane Ramnarine
October 17, 2024
5
out of
5
rating by Shane Ramnarine
"Have done business with this company since 2009 and i am exceptionally happy with their team and their services. Thank you"
We responded:
"Shane, thank you for your loyalty and for sharing your positive experience with us since 2009. We're glad to hear you're exceptionally happy with our team and services. Your satisfaction means a lot to us. If you ever need anything, we're here to help! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Nicole Toach
October 11, 2024
5
out of
5
rating by Nicole Toach
"Nicole was great to work with today, she answered my questions and was very informative!"
We responded:
"Nicole, thank you for your kind words! I'm happy to hear that Nicole was able to provide you with the information you needed and answer your questions. We appreciate your feedback and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Chris Hurtado
October 9, 2024
5
out of
5
rating by Chris Hurtado
"10/10 would recommend services through this location! The team is fantastic especially Marley! She helped to put my mind at ease!"
We responded:
"Chris, thank you for the fantastic review! I'm glad to hear that Marley and the team could put your mind at ease. We appreciate your recommendation and are always here to help with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Lori Scibior
October 9, 2024
5
out of
5
rating by Lori Scibior
"Marley has great customer service! Loved working with her!"
We responded:
"Lori, thank you for your wonderful feedback! I'm glad to hear that Marley provided you with excellent customer service. We appreciate your kind words and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"
David Mallozzi
October 9, 2024
5
out of
5
rating by David Mallozzi
"Great service!"
We responded:
"David, thank you for your kind words! We're glad you had a great experience with our service. If you ever need anything else, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Cynthia Clark
October 8, 2024
5
out of
5
rating by Cynthia Clark
"Marley was a pleasure to work with! I was able to easily, pleasantly, and efficiently get the necessary coverage the same day. Best.Experience.Ever.!!!"
We responded:
"Marley was happy to assist you, Cynthia! We're glad you found the process easy, pleasant, and efficient. Your feedback means a lot to us. If you need anything else, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Amanda Hance
October 8, 2024
5
out of
5
rating by Amanda Hance
"I’ve been with working with this office for the last few years and this is by far the best experience I’ve had with auto insurance. They are prompt and straight forward and make every process seem so easy. I’ve had to transfer the policy to new vehicles twice and use the rental vehicle policy when my husband was in an accident. Outstanding customer service always."
We responded:
"Amanda, thank you for your wonderful feedback! I'm glad to know that our team has been able to provide you with prompt and straightforward service over the years. It's great to hear that transferring policies and using the rental vehicle policy during your husband's accident were smooth processes for you. We truly appreciate your kind words about our customer service. If you ever need further assistance, we're always here to help! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Sharon Hawkins
October 8, 2024
5
out of
5
rating by Sharon Hawkins
"Last week, I called for roadside assistance. Marley was very helpful. I was surprised when I received a text from her today asking how I made out last week. I thought that was just awesome!!! You don't find custom service like that these days. Marley made my day for her caring. Keep up the get work, Marley, and thank you!!! Your kindness doesn't go unnoticed!!"
We responded:
"Marley will be happy to know her assistance made such a positive impact on your day, Sharon. We're grateful for your kind words and for highlighting her dedication to excellent customer service. It's wonderful to know that her follow-up text added a personal touch to your experience. If you need any further assistance, our office is always here for you. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Lisa Steeper
September 26, 2024
5
out of
5
rating by Lisa Steeper
"Nicole was amazing to work with. She worked with us to get us the best rates and coverage in a very timely manner. Her organization and follow through was seamless."
We responded:
"Lisa, thank you for your wonderful review! I'm happy to hear that Nicole provided you with excellent service and helped you find competitive rates and coverage options. Her organization and follow-through are truly commendable. If you need any further assistance, please don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Shelbie Lynn
September 23, 2024
5
out of
5
rating by Shelbie Lynn
"Very kind and had such a fast response time! Made getting insurance very easy :)"
We responded:
"Shelbie, thank you for your kind words! I'm glad we could make getting insurance easy for you and provide a quick response. If you need anything else, we're here to help! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Evimael Rodriguez
September 19, 2024
5
out of
5
rating by Evimael Rodriguez
"Great service"
We responded:
"Evimael, Thank you for your kind words! We're happy you had a great experience with our service. If you ever need anything in the future, we're here to help. - Scott Grates - State Farm Insurance Agent, Utica, NY"
sslt4321 _
September 19, 2024
5
out of
5
rating by sslt4321 _
"Nicole was very helpful and explained all my options clearly."
We responded:
"Nicole is a valued member of our team, and I'm glad she could assist you effectively. It's wonderful to know that she explained all your options clearly. If you have any further questions or need assistance in the future, we're here to help! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Sarah Gillette
September 17, 2024
5
out of
5
rating by Sarah Gillette
"I worked closely with Nicole Demma to find the best policies for my home, auto, and my husband's auto insurance as well. With her due diligence we were able to save with multi-policy discounts (home and auto) and also multi-auto policy discounts. She was extremely friendly, easy to work with and had excellent communication throughout our interactions. We are excited to have all of our policies under State Farm now and to be saving on all of our policies without reducing our coverage."
We responded:
"Sarah, thank you for sharing your positive experience with Nicole! I'm glad to hear that she was able to assist you in finding the best policies for your home and auto insurance, and that you were able to benefit from the multi-policy discounts. Nicole's friendly and communicative approach is something we truly value in our team. We're happy to have you with State Farm and look forward to continuing to serve your insurance needs. If you have any questions or need further assistance, please don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Tom Berezny
September 17, 2024
5
out of
5
rating by Tom Berezny
"Nicole is an absolute sweetheart an extremely knowledgeable of what she does and goes above and beyond being helpful to putting the customers first. This is by far the best insurance company I've ever dealt with! I will continue to keep referring people to Nicole."
We responded:
"Tom, we’re so glad to hear how Nicole was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Jennifer Palmieri
September 13, 2024
5
out of
5
rating by Jennifer Palmieri
"It was great working with Marley. She was very helpful."
We responded:
"Jennifer, thank you for your wonderful review! I'm glad to hear that Marley was able to assist you effectively. We appreciate your feedback and look forward to helping you with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Lori Kennedy
September 11, 2024
5
out of
5
rating by Lori Kennedy
"Everyone is super nice and very efficient… just what I appreciate when I need them!!"
We responded:
"Thank you, Lori! I'm glad you found our team to be both nice and efficient. We appreciate your kind words and are always here when you need us. - Scott Grates - State Farm Insurance Agent, Utica, NY"
B.J. Rehm
September 6, 2024
5
out of
5
rating by B.J. Rehm
"Fast and friendly service saved me $650 a year!!!"
We responded:
"B.J., I'm glad our fast and friendly service could help you save $650 a year! If you have any further questions or need assistance, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Habib Thuya
September 3, 2024
5
out of
5
rating by Habib Thuya
"It was nice talking with Marley. She was very helpful and made the process easy. I had very good customer service!"
We responded:
"Thank you, Habib, for your wonderful review! I'm glad Marley could assist you and make the process easy. We appreciate your feedback and are always here to help with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Jennifer Parise
August 30, 2024
5
out of
5
rating by Jennifer Parise
"I had such a great experience working with Marley. She took the time to help me find the best policy and price for my needs. She was patient and knowledgeable. I highly recommend."
We responded:
"Jennifer, thank you for sharing your positive experience with Marley. I'm glad she could assist you in finding the best policy and price for your needs. Her patience and knowledge are truly appreciated. We are grateful for your recommendation and are here for any future assistance you may need! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Lawrence Hoffman
August 27, 2024
5
out of
5
rating by Lawrence Hoffman
"Connor impressed me from our first moment's contact. Professional. Knowledgeable. Eager to address every issue and was quick to respond with comprehensive answers. Very reassuring doing business (as complicated as auto-insurance can be) with a person who's clearly alert, aware, and educated in the specifics at hand."
We responded:
"Lawrence, thank you for your kind words about Connor! I’m thrilled to hear that he made such a strong impression and provided you with the attentive and knowledgeable service you deserve. It’s great to know you felt reassured throughout the process. We’re here to help with any other needs you may have! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Alivia
August 21, 2024
5
out of
5
rating by Alivia
"Nicole has helped me navigate my insurance plans and always answers my questions."
We responded:
"Alivia, thank you for your positive review. I'm glad Nicole has been able to assist you with your insurance plans and answer your questions. If you need any further assistance, we're here to help. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Rachel Donnelly
August 21, 2024
5
out of
5
rating by Rachel Donnelly
"Nicole Demma was helpful and supportive through the process of exploring insurance options and setting up the right one for us!"
We responded:
"Rachel, thank you for your kind words! I'm glad to hear that Nicole was helpful and supportive in finding the right insurance options for you. We appreciate your feedback and are here for any future needs or questions. - Scott Grates - State Farm Insurance Agent, Utica, NY"
JoAnn Hoch
August 19, 2024
5
out of
5
rating by JoAnn Hoch
"Very friendly staff and always helpful when l call. I highly recommend !!"
We responded:
"JoAnn, thank you for your kind words and recommendation. I'm glad our team could assist you and provide a friendly experience. If you ever need anything, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"