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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bailey Bonanza

Bailey Bonanza

March 12, 2026

5  out of  5
rating by Bailey Bonanza
"Nicole was able to help us lower our monthly insurance cost. She was kind, knowledgeable and super helpful!"
We responded:
"Thank you, Bailey! I'm happy to hear that Nicole was able to assist you in reducing your monthly insurance costs. Her kindness and expertise are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out!"
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Karen Burton

March 11, 2026

5  out of  5
rating by Karen Burton
"Called Nicole today regarding an Auto and Homeowners quote. She was amazing! Made the process super easy and painless and ended up saving me a significant amount! Couldn’t be happier- and everything was done virtually! If you’ve been thinking about getting a quote, do yourself a favor and call her today!"
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Michael Peterson

March 10, 2026

5  out of  5
rating by Michael Peterson
"Great People who genuinely care!"
We responded:
"Michael, thank you for your kind words! I'm happy to know you feel cared for by our team. We’re always here to assist with any insurance needs you may have. Let us know if we can help with anything else!"
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iiTz Pepsi

March 9, 2026

5  out of  5
rating by iiTz Pepsi
"Marley Waterman was a big help to me and my mom with our policies and was very polite and answered all of our questions would highly recommend her as a agent"
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angela mesick

March 5, 2026

5  out of  5
rating by angela mesick
"I have had state farm since I was 18. Now I’m 32 and Nicole is always so nice and always helpful. She responds quick and is always efficient and knowledgeable!! 100 gold stars !!"
We responded:
"Angela, thank you for your wonderful feedback! I'm delighted to hear that Nicole has consistently provided you with such helpful and efficient service over the years. We truly appreciate your loyalty to State Farm. If there's anything else we can assist you with, just let us know!"
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Ciro Raspante

February 13, 2026

5  out of  5
rating by Ciro Raspante
"Top notch guys.... solid business and community driven! Kevin Brown is an awesome addition"
We responded:
"Thank you, Ciro! I'm happy to hear you appreciate our team's dedication and community focus. If there's anything else we can assist you with, just let us know!"
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Makaiyah Defreitas

February 12, 2026

5  out of  5
rating by Makaiyah Defreitas
"Amazing company ! 10/10 recommend."
We responded:
"Thank you, Makaiyah! I'm happy you had such a positive experience with us. Your recommendation means a lot. Let us know if there's anything else we can do for you!"
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Alyssa Williams

February 11, 2026

5  out of  5
rating by Alyssa Williams
"10/10 would recommend!"
We responded:
"Alyssa, thank you so much for your recommendation! I'm happy to know you're satisfied with our service. If you ever need anything else, feel free to reach out!"
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D Panzone

February 6, 2026

5  out of  5
rating by D Panzone
"Super easy to work and extremely convenient! 10/10"
We responded:
"Thank you, D Panzone! I'm happy you found working with us easy and convenient. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Sean Galimo

Sean Galimo

February 6, 2026

5  out of  5
rating by Sean Galimo
"Very thorough and helpful. Nicole did everything in her power to help us save."
We responded:
"Thank you, Sean! I'm happy to hear that Nicole was able to assist you so effectively. Our team is dedicated to providing thorough and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
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Shanny !

February 4, 2026

5  out of  5
rating by Shanny !
"Marley was super helpful and made it quick and easy to change my homeowner's Insurance policy from another insurance company to State Farm and saved me a nice sum of money in the process!"
We responded:
"Thank you, Shanny! I'm happy Marley was able to make your transition to State Farm smooth and beneficial. We appreciate your confidence in us. If there's anything else you need, just let us know!"
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Erika L

January 29, 2026

5  out of  5
rating by Erika L
"A standout agency and team! Not only in the way they operate - but how they show up and support their local community. Highly recommend!"
We responded:
"Thank you, Erika! I'm happy to know that you appreciate how we operate and support our community. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of David Hensel

David Hensel

January 28, 2026

5  out of  5
rating by David Hensel
"I recently spoke with Nicole at State Farm about life insurance, and the experience was excellent. She was professional, polite, and genuinely pleasant to work with. I truly appreciated her help and would highly recommend her! Thanks Nicole!"
We responded:
"David, I'm ecstatic to hear that Bridgette provided you with a knowledgeable and friendly service regarding your auto insurance premium. We're pleased that you found her response satisfying and we appreciate your positive feedback. If you have any future insurance needs, feel free to reach out to our office. - Scott Grates - State Farm Insurance Agent, Utica, NY"
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Shehlamoo Layy

January 27, 2026

5  out of  5
rating by Shehlamoo Layy
"I was going through my old insurance and noticed how much they had increased my payments. Nicole was incredibly helpful in guiding my parents and me through getting State Farm car insurance. She made the whole process easy and stress-free. I’m so blessed to have met her she has such a positive attitude and communicates clearly every step of the way. Highly recommend working with Nicole!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Nicole was able to assist you and your parents with such ease and positivity. We truly appreciate your recommendation and are grateful to have Nicole on our team. If you ever need anything else, feel free to reach out!"
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N Holder

January 26, 2026

5  out of  5
rating by N Holder
"Great service! Inquired online and I was called immediately. Heard out my needs and concerns. Straight shooter. Very informative and responsive. Will refer business."
We responded:
"Thank you! I'm glad to hear that you appreciated our prompt response and straightforward approach. It's wonderful to know you found the information helpful and that you're considering referring others. Let us know if there's anything else we can assist you with!"
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fitzy dude

January 23, 2026

5  out of  5
rating by fitzy dude
"Marley Waterman was very kind and efficient. A real pleasure to work with. I look forward to doing business with her and Statefarm."
We responded:
"Thank you for your feedback! I'm happy to hear that Marley provided you with such a positive experience. We look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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Pete

January 13, 2026

5  out of  5
rating by Pete
"Dealing with nicole was great a pleasure .responsive helpful with everything thing she did for us and in the end it all worked out for all of us . Thank you nicole and state farm you ROCK !!"
We responded:
"Thank you, Pete! I'm happy to hear that Nicole was responsive and helpful throughout your experience. It's wonderful to know everything worked out well for you. We appreciate your kind words and look forward to assisting you with any future needs. Thanks for choosing us!"
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Samantha Seamon

January 12, 2026

5  out of  5
rating by Samantha Seamon
"Marley and Nicole at State Farm are incredible to work with! They are readily available for all our insurance needs! I highly recommend them and this company!"
We responded:
"Samantha, we're so glad to hear that Marley made your insurance transition smooth and cost-effective. It's wonderful to know she was able to simplify everything while helping you save money. We’re grateful for your recommendation and thrilled to have earned your business. Thanks again for choosing us!"
Profile photo of Evan Wilcox

Evan Wilcox

January 7, 2026

5  out of  5
rating by Evan Wilcox
"From the front to back office, you won’t be in better hands. I’ve had a great experience here with all of the representatives. Nicole handled any question I had like expert. Can’t recommend enough!"
We responded:
"Evan, thank you for your fantastic review! I'm happy to hear that Nicole and the rest of our team provided you with such a great experience. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
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Brian Briggs

January 7, 2026

5  out of  5
rating by Brian Briggs
"Great service, fast response and great price!"
We responded:
"Thank you, Brian! I'm happy to know you appreciated our service, quick responses, and competitive pricing. If there's anything else we can assist you with, feel free to reach out. We’re here to help!"
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Alex Diskin

January 6, 2026

5  out of  5
rating by Alex Diskin
"Scott’s Agent Nicole is amazing. Very helpful, responsive, and friendly."
We responded:
"Alex, thank you so much for the 5-star rating! I'm happy to know you're satisfied with our service. If you ever need anything else, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
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nathan hubbard

October 8, 2025

5  out of  5
rating by nathan hubbard
"Helpful and kind. :) Nicole is good at what she does."
We responded:
"Thank you, Nathan! I'm happy to hear that Nicole was helpful and kind. We appreciate your feedback and are glad to have her on our team. If there's anything else we can do for you, just let us know!"
Profile photo of Dominic Caccioppoli

Dominic Caccioppoli

October 3, 2025

5  out of  5
rating by Dominic Caccioppoli
"Scott Grates State Farm Insurance Agent in Utica is a top-notch agency in the area. They’re super helpful and knowledgeable, and Nicole Demma was amazing at answering all my insurance questions. Scott Grates State Farm is always there when you need them, and they get back to you quickly. I highly recommend them to anyone looking for great insurance."
We responded:
"Thank you, Dominic! I'm happy to hear that you found our team helpful and knowledgeable. Nicole is indeed fantastic at addressing insurance questions. We're always here to provide quick and reliable service. Let us know if you need anything else!"
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Justina Franco

September 25, 2025

5  out of  5
rating by Justina Franco
"My agent Nicole is helpful, communicative and prompt. I would recommend to anyone looking to switch insurances. She made the process so simple. Thank you!"
We responded:
"Thank you, Justina! I'm happy to hear that Nicole was able to assist you effectively and make the process easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Kapri Coonrod

Kapri Coonrod

September 25, 2025

5  out of  5
rating by Kapri Coonrod
"Nicole is amazing!! She always responds to me within minutes, and finishes my request so fast!"
We responded:
"Thank you, Kapri! I'm happy to hear that Nicole has been so responsive and efficient in handling your requests. Our team is dedicated to providing quick and reliable service. If there's anything else we can do for you, just let us know!"