State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jodi Richard
March 12, 2025
5
out of
5
rating by Jodi Richard
"A great customer service experience!"
We responded:
"Thank you, Jodi, for sharing your positive experience with us! I'm happy to know you had a great customer service experience. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Belma Halkic
March 11, 2025
5
out of
5
rating by Belma Halkic
"My husband and I recently met with Nicole, the office manager, for a review of our car and home policy. She was very professional and took the time to explain everything to us thoroughly. We truly appreciate her knowledge and assistance."
We responded:
"Thank you, Belma, for sharing your experience! I'm glad to know that Nicole provided you and your husband with professional and thorough assistance during your policy review. If you have any more questions or need further assistance, feel free to reach out to our office!"
John F. Murphy
February 20, 2025
5
out of
5
rating by John F. Murphy
"Bridgette Sanders was especially helpful for me today. Her customer service is excellent. She is a valuable asset to the team at State Farm."
We responded:
"Thank you, John, for your wonderful feedback! I'm happy to hear that Bridgette provided you with excellent service. She truly is a valuable part of our team. If you have any further questions or need assistance, feel free to reach out to our office anytime."
bryce windecker
February 20, 2025
5
out of
5
rating by bryce windecker
"Great place to do business with, very personable"
We responded:
"Thank you, Bryce, for your 5-star review! We are pleased to hear that you found our office to be a great place to do business with and very personable. Providing exceptional service to our clients is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out to our office. Scott Grates - State Farm Insurance Agent, Utica, NY"
Mike Brown
February 19, 2025
5
out of
5
rating by Mike Brown
"Extremely helpful & professional"
We responded:
"Thank you, Mike, for your wonderful feedback! I'm happy to know that you found our service both helpful and professional."
Mike
February 14, 2025
5
out of
5
rating by Mike
"Changed Agents, best move ever made! Nicole went over my policies and advised other alternatives to safe money and to protect my assets Thanks for all your help."
We responded:
"Thank you, Mike! I'm happy to hear that switching to our office has been such a positive experience for you. Nicole's dedication to reviewing your policies and suggesting alternatives to save money and safeguard your assets is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime."
Brian Barnes
February 12, 2025
5
out of
5
rating by Brian Barnes
"Very helpful updating my coverage"
We responded:
"Thank you, Brian, for your feedback! I'm glad we could assist you with updating your coverage. If you have any more questions or need further assistance, feel free to reach out anytime."
Kevin O'Toole
February 12, 2025
5
out of
5
rating by Kevin O'Toole
"Nicole went through everything with great confidence and expert advice"
We responded:
"Thank you, Kevin, for sharing your positive experience! I'm glad to know that Nicole provided you with confident and expert advice. We appreciate your feedback and are here to assist with any future insurance needs or questions you may have."
Gissel Cunillera
February 10, 2025
5
out of
5
rating by Gissel Cunillera
"Since day one have been guided and helped by Connor, never fails to let me know when, why, how, etc. The reason i don't even try to shop for another insurance is because I would not have connor to help me and guide me. His profesionalism, knowledge and customer service are worth a 100 stars but there is only space for 5. He will be there for you for sure! Thank you 🙏 Birgette has been a great help following up with me, every time I call she is able to help me a very profesional agent! Thank you Bridgette for all you do and always being there!"
We responded:
"Gissel, thank you for your kind words! We're delighted to hear that Connor has provided you with exceptional service and guidance throughout your insurance journey. At State Farm, we strive to ensure our customers receive the highest level of professionalism, knowledge, and customer service. Connor sounds like a valuable member of our team, and we're grateful to have him representing State Farm. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! - Scott Grates - State Farm Insurance Agent"
Bonnie Jacobs
January 30, 2025
5
out of
5
rating by Bonnie Jacobs
"Changed agents. Best decision. Great office to work with."
We responded:
"Thank you, Bonnie, for your wonderful feedback! I'm happy to know that switching to our office has been a positive experience for you. Our team is dedicated to providing excellent service, and we're here to assist with any of your insurance needs."
Dan Lange
January 24, 2025
5
out of
5
rating by Dan Lange
"Shared great information with me and all the options that are available."
We responded:
"I'm happy you found the information and options we shared helpful, Dan! Our team is dedicated to providing clear guidance."
Patty Kimball
January 22, 2025
5
out of
5
rating by Patty Kimball
"Nicole is a pleasure to work with. In addition to working hard to secure me the most affordable insurance policy, Nicole's knowledge of the business and customer service skills are top notch. Thank you for all that you do, Nicole."
We responded:
"Thank you for your feedback, Patty! Nicole always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out. - Scott Grates - State Farm Insurance Agent"
Samantha Seamon
January 20, 2025
5
out of
5
rating by Samantha Seamon
"Marley at State Farm is incredible to work with! She made our insurance transition simple, and easy, and also saved us money! I highly recommend her and this company!"
We responded:
"Samantha, we're so glad to hear that Marley made your insurance transition smooth and cost-effective. It's wonderful to know she was able to simplify everything while helping you save money. We’re grateful for your recommendation and thrilled to have earned your business. Thanks again for choosing us!"
Lesley Vella
January 15, 2025
5
out of
5
rating by Lesley Vella
"Nicole was amazing to work with. She was patient with me throughout the process of setting things up and answered all questions that I had prior to making any decisions."
We responded:
"Thank you, Lesley, for sharing your experience! I'm glad to hear that Nicole was able to assist you with patience and clarity. Our team is always here to help, so feel free to reach out if you have any more questions or need further assistance."
Tessa Wisnoski
January 4, 2025
5
out of
5
rating by Tessa Wisnoski
"A deer ran into my car and my car was deemed a total loss. State Farm helped me so that I was able to purchase another car and reimbursed me for new car seats for my kids as well. Whenever I had a question, all State Farm agents responded back to me within minutes. Everyone was extremely helpful, and I would not have purchased another car so quickly without their help! They were great!"
We responded:
"Thank you, Tessa, for sharing your experience! I'm happy that our team was able to assist you promptly and help you get back on the road. It's wonderful to know that our agents were responsive and supportive during this time. If you have any more questions or need further assistance, feel free to reach out anytime!"
Melo
December 17, 2024
5
out of
5
rating by Melo
"I have always been content and amazed with the service and care the agents have provided for me. Thank you to Nicole and Joe for the wonderful communication and dedication to your clients !"
We responded:
"Thank you, Melo, for your kind words! I'm glad to hear that Nicole and Joe have provided you with excellent service and communication. We appreciate your trust and are here for any future needs or questions you may have!"
Roberto Salazar
December 10, 2024
5
out of
5
rating by Roberto Salazar
"Great experience , Mrs.. Nicole helped me out with my insurance and I am very satisfied with her service."
We responded:
"Roberto, thank you for sharing your positive experience! I'm glad Nicole could assist you with your insurance needs. Your satisfaction with her service means a lot to us. If you have any further questions or need assistance in the future, our office is here to help!"
Angel Ramirez
December 10, 2024
5
out of
5
rating by Angel Ramirez
"By far the most convenient and fast service with Nicole Demma. The best customer service I have experienced as of now in Central New York."
We responded:
"Angel, thank you for your wonderful review! We're glad to know that Nicole provided you with such convenient and fast service. It's great to hear that you had a positive experience with our customer service in Central New York. If you need any further assistance, our office is always here to help!"
Mikila R
December 4, 2024
5
out of
5
rating by Mikila R
"Marley and rahzier have been through hell and back with me between discounts and previous asc not providing the proper details like if u don’t enroll In the safe drive discount it not only falls off it back dates that’s is for any discount they are adding that you have to complete ur paella my policy has been a dang mess I’m dealing with cancer this not something I was able to keep going back and forth one month it’s 400! Then over 1000 then had to pay dmv but they toke the ownership and did what they did to make it right Ty so much. Even with my crying and yelling they remained patient and calm Ty for ur hard work and I’m not planning on leaving"
We responded:
"Mikila, thank you for sharing your experience. It means a lot to know that our team was able to step in and help untangle everything during such a tough time for you! We're glad we could make things right and provide the support you needed. We truly appreciate your trust in us, and we're always here to help whenever you need anything!"
Brittany Marsh
November 22, 2024
5
out of
5
rating by Brittany Marsh
"Marley was absolutely excellent to work with at this agency. She was immediately helpful as soon as I walked into the office and made up for horrible experience with another local agency. I would recommend this office to everyone! They will take the time to work with you and for you, explaining everything in great detail. 10 out of 10 in every way!"
We responded:
"Brittany, thank you so much for your wonderful review! I'm glad Marley could provide you with such excellent service and turn around your experience. It's great to know that she was able to assist you right away and explain everything thoroughly. We truly appreciate your recommendation and are here for any future needs you may have. Thanks again!"
Jerry Haggerty
November 13, 2024
5
out of
5
rating by Jerry Haggerty
"Outstanding Customer service"
We responded:
"Jerry, thank you for your wonderful review! I'm glad you found our customer service outstanding. We always strive to provide the best experience for our customers. If you ever need further assistance, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Kerri Rehm
November 1, 2024
5
out of
5
rating by Kerri Rehm
"Nichole is great, along with the entire staff. Always making sure you have the best coverage for your personal needs while still getting the most discounts offered."
We responded:
"Kerri, I'm thrilled to hear about your 20-year journey with us! Connor is fantastic at finding discounts and keeping rates affordable. We're grateful for your loyalty and look forward to serving you for many more years to come! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Mark Messa
October 21, 2024
5
out of
5
rating by Mark Messa
"Very professional and easy to deal with. Willing to get their customers the best deals for what they can afford."
We responded:
"Mark, thank you for your wonderful review! I'm glad you found our team professional and easy to work with. We're always committed to helping our customers find the best deals within their budget. If you need any further assistance, feel free to reach out anytime. - Scott Grates - State Farm Insurance Agent, Utica, NY"
Shane Ramnarine
October 17, 2024
5
out of
5
rating by Shane Ramnarine
"Have done business with this company since 2009 and i am exceptionally happy with their team and their services. Thank you"
We responded:
"Shane, thank you for your loyalty and for sharing your positive experience with us since 2009. We're glad to hear you're exceptionally happy with our team and services. Your satisfaction means a lot to us. If you ever need anything, we're here to help! - Scott Grates - State Farm Insurance Agent, Utica, NY"
Nicole Toach
October 11, 2024
5
out of
5
rating by Nicole Toach
"Nicole was great to work with today, she answered my questions and was very informative!"
We responded:
"Nicole, thank you for your kind words! I'm happy to hear that Nicole was able to provide you with the information you needed and answer your questions. We appreciate your feedback and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Utica, NY"